Our Most Recent Service Reviews
Levi put used a protective cover over our carpet for his machine and got rid of the roots in our sewer line. He clearly explained what additional steps are needed to prevent future problems. He answered all of my questions about what options we have.
Kenny was very knowledgeable and honest, and provided great service.
Tony Jones was wonderful and kind and corrected an issue that presented itself after the original meeting. He was nothing but incredible people like him are rare and we are so grateful to have met him. He also repaired a small part in a shower in ...addition to two cracked pipes with no hesitation and without being asked.Read More...
My shower wasn’t working and now it is. No notes. 5 stars.
Joseph is always very helpful and super professional. I would highly recommend Priority Plumbing and Heating.
Tate was on time, transparent and honest. Thanks for your time!
SEAN FARRIS Where to even begin. Dealing with priority plumbing has been one of the worst experiences in recent memory. I still sit here with a ruined front yard, holes in my walls, leaking plumbing, and inadequate water pressure due to undersized and ...out of code piping. To preface, this was a house we purchased and had some items to fix(replace galvanized and main). The work was done by priority and paid for by our seller’s insurance. Let me say I understand insurance companies pay for the bare minimum, but the work is/was atrocious. The sellers were as appalled as we were. The work that was done I’m about to outline was appalling and bordering intentional. I have retained an attorney and will be careful to just give facts. I am skeptical of all the 5* reviews. Picture the moment you close on your house, filled with excitement; pull up to see the yard completely torn apart, with a giant dirt mound, sod mixed in not separate ruined (pictured). I then go into the house and turn on the bathroom faucet, notice low water pressure, I turn on the second and flush the toilet…barely a dribble. There was no issues with water pressure during inspection, just galvanized pipe to be replaced per contract. I then open the cabinet and to my horror see (pictured) the drywall cut out with pex running through just hanging there like a crack head cutting holes in the wall for copper. There is excellent access from the basement, there is no need for this. I run to the kitchen and find the same (pictured). I then go down to the basement and find they ran ½” pex off the water main, and found the water main leaking badly. I immediately contact priority and they send a supervisor. He tries to gaslight and tell me the aerators on the sinks are plugged, and that they didn’t change the pressure. After showing him prior inspection videos he agrees they will run ¾” properly with a manifold off the main (don’t get me started on the manifold, they ran EVERYTHING in the house off a single ½” line). I was told they WILL NOT BE FIXING THE DRYWALL, that’s just how they do it. NO, NO that’s not how you do that. At this point I call in my main plumber for house flips. He was absolutely irate; said they easily could have removed the existing pipes and ran pex without destroying the walls. He said it would’ve cost them $20 to properly run a manifold for the pex off the main and had no water pressure issues. I give up with priority to come back again and address the issue, they lied to my face a second time for the “fix”. After weeks of phone calls trying to get the front yard at least compacted and leveled out, which I think is a REASONABLE thing to have already been done, we we’re finally told someone was coming out. SEAN FARRIS, the Vice President, the man himself actually took the time to come out and take a look. Sean agreed it looked bad without needing explanation and said they “don’t normally do this, but we will this one time come back and level it”. I explained to Sean, I build pipelines, when they replaced the main line, they didn’t even compact it or level out. Then I get the same lie as the other supervisors, “that will level out over time”. Let me explain, it’s a 12” high mound, with sod mixed in, it may settle a few inches with some water compacting, but it needs to be leveled. Sean agreed someone would call and they would send someone out. IT’S BEEN 3 WEEKS AND NO CALL, NO CALL BACKS. SEAN, I guess if this is how your crews leave things when taking on insurance work, maybe you shouldn’t take on the work if you leave someone’s house looking like a crackhead just came through it. Or do you all always do the bare minimum everywhere you go? Long story short, I’ll fix the yard myself over a weekend, and I hired my plumber for $1,000 to fix everything inside. Curious question for Priority, at the very least, why didn’t you offer me an estimate to fix anything additional out of scope instead doing a terrible job? You had the opportunity to earn my business and I would’ve used you here for the life of this house… Stay far. FAR. AWAYRead More...
Sean's experience really shines through. Here listened carefully to our needs and inspected the system thoroughly.
Cody and his team were truly exceptional in their approach to assessing a sewer issue and communicating with my client. Their level of honesty and thoroughness stood out! Priority Plumbing and Heating has outstanding customer service.